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Creates or updates a ticket and returns its information. This function sends information about the ticket to the client (device) associated with the provided session ID.
Body Parameters:
Name | Type | Requirement | Description |
|---|---|---|---|
session | guid | required | Device session information. Can be a random guid if not relevant. |
position | object | optional | Ticket information which may include customer info, tags, and an id if updating an existing ticket. |
Position Parameters Details:
Name | Type | Requirement | Description |
|---|---|---|---|
id | guid | optional | Specify for updates. |
customerInfo | string[] | optional | Example: ["Name", "Surname", "ID Number"] |
tags | Tag[] | optional | See Tag structure below. |
Tag Structure:
Field | Type | Requirement | Description |
|---|---|---|---|
id | guid | required | Unique identifier for the tag. |
iconUrl | string | optional | URL of the tag's icon. |
color | string | optional | Color of the tag. |
title | object | required | Title object with language codes as keys and corresponding strings as values. |
Authentication:
ApiKey header is required for authentication.
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