...
positionCreated - Walk-in or manual ticket is created
bookingConfirmation - Customer created new booking
bookingActivated - Booking is activated (i.e. timeslot is active)
bookingRemoved -Staff rejected a ticket
positionRetry - Staff called retry on a ticket
positionCalled - Staff called a position
positionFulfilled - Staff checked-in position
positionCompleted - Staff checked-out position
positionCancelled - Customer cancelled positio
positionCancelledByStaff - Staff cancelled upcoming booking
feedbackReceived - Customer updated feedback on ticket
...
Example payloads
Position created
| Code Block |
|---|
{
"message": null,
"data": {
"position": {
"status": "pending",
"priority": 0,
"location": {
"locationName": "Ombori Stress Test 1"
},
"label": "A2",
"locale": "en",
"notification": {
"type": "applePass",
"settings": {
"passTypeIdentifier": "pass.com.ombori.queueservice",
"devices": []
}
},
"id": "4f288ab1-72c9-402a-95b3-296766336b68",
"type": "anonymous",
"queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
"createdAt": "2021-01-21T14:05:17.527Z"
}
},
"type": "positionCreated",
"organization": "ombori"
} |
Position cancelled webhook
| Code Block |
|---|
{
"message": null,
"data": {
"position": {
"id": "cce2ae86-1f5c-4dd4-b040-0b606a850f62",
"location": "Sales - Living Room"{
"locationName": "Ombori Stress Test 1"
},
"type": "booking",
"priority": 100,
"createdAt": "2021-01-11T14:48:24.479Z",
"locale": "en",
"notification": {
"type": "phoneNumber",
"settings": {
"from": "",
"to": "+4600000000",
"recipient": ""
}
},
"numberOfPeople": 1,
"booking": {
"start": "2021-01-13T05:30:00Z",
"end": "2021-01-13T06:00:00Z"
},
"status": "rejected",
"label": "",
"queue": "dd31dda9-5ec0-46c6-a75b-71cb1f66a48d",
"QRCodeCheckInPositionId": "{\"type\":\"check-in-position\",\"positionId\":\"cce2ae86-1f5c-4dd4-b040-0b606a850f62\"}",
"bookingReminderAt": "2021-01-13T05:00:00Z"
}
},
"type": "positionCancelled",
"organization": "ikea-devombori"
} |
...
Position cancelled by staff webhook
| Code Block |
|---|
{
"message": null,
"data": {
"position": {
"id": "cce2ae86-1f5c-4dd4-b040-0b606a850f62",
"location": {
"locationName": "SalesOmbori -Stress LivingTest Room"1"
},
"type": "booking",
"priority": 100,
"createdAt": "2021-01-11T14:48:24.479Z",
"locale": "en",
"notification": {
"type": "phoneNumber",
"settings": {
"from": "",
"to": "+4600000000",
"recipient": ""
}
},
"numberOfPeople": 1,
"booking": {
"start": "2021-01-13T05:30:00Z",
"end": "2021-01-13T06:00:00Z"
},
"status": "rejected",
"label": "",
"queue": "dd31dda9-5ec0-46c6-a75b-71cb1f66a48d",
"QRCodeCheckInPositionId": "{\"type\":\"check-in-position\",\"positionId\":\"cce2ae86-1f5c-4dd4-b040-0b606a850f62\"}",
"bookingReminderAt": "2021-01-13T05:00:00Z"
}
},
"type": "positionCancelledByStaff",
"organization": "ikea-devombori"
} |
Feedback received webhook
| Code Block |
|---|
{
"data": {
"position": {
"id": "788ab8bd-1590-4bfb-8569-7a4920a3d679",
"status": "completed",
"priority": 0,
"location": "IKEA Riyadh Store Exchange and Return"{
"locationName": "Ombori Stress Test 1"
},
"label": "A2",
"locale": "en",
"type": "booking",
"queue": "dd31dda9-5ec0-46c6-a75b-71cb1f66a48d",
"createdAt": "2020-12-14T12:16:20.308Z",
"extraStatus": "goToEntrance",
"QRCodeCheckInPositionId": "{\"type\":\"check-in-position\",\"positionId\":\"788ab8bd-1590-4bfb-8569-7a4920a3d679\"}",
"station": {
"id": "259a8de4-f5ea-42c4-a9af-e272a42f1b6f",
"label": "C2"
},
"notification": {
"type": "phoneNumber",
"settings": {
"from": "",
"to": "+4600000000"
}
},
"numberOfPeople": 1,
"booking": {
"start": "2020-12-14T12:30:00Z",
"end": "2020-12-14T13:00:00Z"
},
"fulfilledAt": "2020-12-14T12:16:26.473Z",
"leaveReminderAt": null,
"leaveAt": null,
"feedback": {
"rating": 4,
"message": "Lorem ipsum"
}
}
},
"type": "feedbackReceived",
"organization": "ombori"
} |
...