Page Comparison

...

type – to determine appropriate content in the dynamic template, one of values:
- bookingConfirmation – Customer created booking
- remindedAboutBooking – Booking reminder for customer
- bookingActivated – Booking is activate and is a queue ticket now
- positionCancelled – staff removed future booking created by the customer
- notifiedToApproach - notify customer that it’s him his/her turn soon
- positionCalled – Position called by staff
- positionRetry – staff pressed ‘Retry’ because customer did not show up
- positionRejected – staff pressed ‘Reject’ to remove ticket
- feedbackRequested- an email with reminder to provide feedback (if not provided yet)
position – Position model schema
actionLink – link to present to customer, link depends on email type (see below)

...

Bookings
1. notifiedToLeaveSoon - send an email message that customer should leave store soon
2. notifiedToLeave - time to lean leave the store
Curbside pickup
1. notifiedAboutBooking - notification for curbside pickup
2. notifiedToReschedule - when curbside is rescheduled

...

bookingConfirmation:

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "phoneNumber",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "station": {
          "label": "A"
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
        "booking": {
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }
        },
        "status": "draft",
        "label": "", // label will generated when time comes
        "queue": "_queue_id_",
        "createdAt": "2020-05-26T08:47:37.1700000Z",
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "bookingConfirmation",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92/positions/1c645e74-edd8-48ed-b5c7-3c48fa715c8a"    
}

Code Block

<html><head><title></title></head>
  <body>
  <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
    
    <p>        
    {{#equals position.locale "ar"}}
        حجزك لـ ‪{{position.date}}‬ مؤكد الآن.
        تذكرة: ‪{{actionLink}}‬
    {{else}}
        Your booking for {{position.booking.start}} is now confirmed. Ticket: {{actionLink}}
    {{/equals}}
    </p>        
    
  </div>
</body>
</html>

remindedAboutBooking:

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "phoneNumber",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
        "station": {
          "label": "A"
        },
        "booking": {
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }
        },
        "status": "draft",
        "label": "", // label will generated when time comes
        "queue": "_queue_id_",
        "createdAt": "2020-05-26T08:47:37.1700000Z",
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "bookingReminder",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92/positions/1c645e74-edd8-48ed-b5c7-3c48fa715c8a"    
}

Code Block

  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
      
        <p>        
        {{#equals position.locale "ar"}}
            لا تنس حجزك في 
        {{else}}
            Don't forget your booking in 15 minutes
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

bookingActivated:

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "phoneNumber",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
       "station": {
          "label": "A"
        },        
        "booking": {
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }
        },
        "status": "pending",
        "label": "B1",
        "queue": "_queue_id_",
        "createdAt": "2020-05-26T08:47:37.1700000Z",
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "bookingActivated",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92/positions/1c645e74-edd8-48ed-b5c7-3c48fa715c8a"    
}

Code Block

  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
        
        <p>        
        {{#equals position.locale "ar"}}
"رقم موعدك: ‪{{position.label}}‬. يرجى الحضور في خلال 15 دقيقة لتجنب إلغاء الموعد تذكرة: ‪{{actionLink}}‬" 
        {{else}}
            Your position: {{position.label}}. Please come within 15 minutes to avoid cancellation of your appointment. Ticket: {{actionLink}}
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

positionCancelled:

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "phoneNumber",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "station": {
          "label": "A"
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
        "booking": {
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }
        },
        "status": "draft",
        "label": "B1",
        "queue": "_queue_id_",
        "createdAt": "2020-05-26T08:47:37.1700000Z",
        "rejectedAt": "2020-05-26T15:30:37.1700000Z",
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "positionCancelled",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92/book"    
}

Code Block

  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
        
        <p>        
        {{#equals position.locale "ar"}}
            تم إلغاء الحجز. {{position.label}} برجاء زيارة {{actionLink}} إذا كنت ترغب في حجز موعد جديد
        {{else}}
            Position {{position.label}} was cancelled. Visit {{actionLink}} if you would like to request a new position.
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

notifiedToApproach

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "email",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
       "station": {
          "label": "A"
        },        
        "booking": { // could be exist or could be missed
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }            
        },
        "status": "draft",
        "label": "B1",
        "queue": "_queue_id_",
        "createdAt": "2020-05-26T08:47:37.1700000Z",
        "calledAt": "2020-05-26T15:30:37.1700000Z",
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "notifiedToApproach",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92/positions/_id_"    
}

Code Block

  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
        
        <p>        
        {{#equals position.locale "ar"}}
            سيحل دورك قريباً. من فضلك توجه إلى المدخل.
        {{else}}
            It will be your turn soon. Please go to the entrance.
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

positionCalled

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "phoneNumber",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
        "station": {
          "label": "A"
        },
        "booking": {
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }            
        },
        "status": "pending",
        "label": "B1",
        "queue": "_queue_id_",
        "calledAt": "2020-05-26T15:30:37.1700000Z",              
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "positionCalled",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92/positions/1c645e74-edd8-48ed-b5c7-3c48fa715c8a"    
}

Code Block

  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
        
        <p>        
        {{#equals position.locale "ar"}}
            حان دورك الآن.
        {{else}}
            It is your turn now.
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

positionRetry

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "phoneNumber",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
        "station": {
          "label": "A"
        },
        "booking": {
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }            
        },
        "status": "pending",
        "label": "B1",
        "queue": "_queue_id_",
        "createdAt": "2020-05-26T08:47:37.1700000Z",
        "calledAt": "2020-05-26T15:30:37.1700000Z",
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "positionRetry",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92/positions/1c645e74-edd8-48ed-b5c7-3c48fa715c8a"    
}

Code Block

  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
        
        <p>        
        {{#equals position.locale "ar"}}
            تم الوصول لدورك، لكنك لم تدخل. سنحاول مرة أخرى في غضون دقائق قليلة. الرجاء الإقتراب من المدخل
        {{else}}
            We called your ticket, but did not find you. We will try again in few minutes. Please approach the entrance.
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

feedbackRequested
Note: url_to_feedback by default is a link to our ticket with feedback form.

Code Block


  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
        
        <p>        
        {{#equals position.locale "ar"}}
            كيف كانت تجربتك اليوم؟ يرجى إرسال ملاحظاتك إلينا حول حجزك: {{url_to_feedback}}
        {{else}}
            How was your experience today? Please give us feedback about your booking: {{url_to_feedback}}
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

positionReject

Code Block

{
    "position":
      {
        "id": "_id_",
        "location": {
          "locationName": "Ombori Street",
          "organizationTitle": "Ombori Title"
        },
        "type": "booking",
        "priority": 100,
        "locale": "en",
        "notification": {
            "type": "phoneNumber",
            "settings": {
                "from": "",
                "to": "+phoneNumber",
                "recipient": "test@email.com"
            },
        },
        "registrationData": {
          "phone": { value: "+48888888888" },
        },
        "station": {
          "label": "A"
        },
        "booking": {
            "start": "yyyy-MM-dd HH:mm", // with respect to timezone
            "end": "yyyy-MM-dd HH:mm", // with respect to timezone
            "virtualAppointment": {
              eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
              isEnabled: true
              managerEmail: "virtual-booking@some-domen.com"
              managerId: "9cd376b6-......."
              url: "https://teams.microsoft.com/l/meetup-join/19....."
            }            
        },
        "status": "cancelled",
        "label": "B1",
        "queue": "_queue_id_",
        "createdAt": "2020-05-26T08:47:37.1700000Z",
        "calledAt": "2020-05-26T17:15:59.6100000Z",
        "rejectedAt": "2020-05-26T15:30:37.1700000Z",
        "bookingReminderAt": null,
        "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
    },
    "type": "positionReject",
    "actionLink": "https://queue.qa.ombori.com/ombori-demo/queues/36a4bdd7-7145-48f9-be92-0fd659f96f92"    
}

Code Block

  <html>
    <head>
      <title></title>
    </head>
    <body>
      <div data-role="module-unsubscribe" class="module" role="module" data-type="unsubscribe" style="color:#444444; font-size:12px; line-height:20px; padding:16px 16px 16px 16px; text-align:Center;" data-muid="4e838cf3-9892-4a6d-94d6-170e474d21e5">
        
        <p>        
        {{#equals position.locale "ar"}}
            تم إلغاء الحجز. {{position.label}} برجاء زيارة {{actionLink}} إذا كنت ترغب في حجز موعد جديد
        {{else}}
            Position {{position.label}} was cancelled. Visit {{actionLink}} if you would like to request a new position.
        {{/equals}}
        </p>
            
      </div>
    </body>
  </html>

...

Versions Compared

Old Version 26

New Version 27

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