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  • type – to determine appropriate content in the dynamic template, one of values:

    • bookingConfirmation – Customer created booking

    • bookingRescheduled - Customer rescheduled booking date/time

    • remindedAboutBooking – Booking reminder for customer

    • bookingActivated – Booking is activate and is a queue ticket now

    • positionCancelled – staff removed future booking created by the customer

    • positionCancelledByCustomer - Customer cancelled position

    • notifiedToApproach - notify customer that it’s his/her turn soon

    • positionCalled – Position called by staff

    • positionRetry – staff pressed ‘Retry’ because customer did not show up

    • positionRejected – staff pressed ‘Reject’ to remove ticket

    • feedbackRequested- an email with reminder to provide feedback (if not provided yet)

  • position – Position model schema

  • actionLink – link to present to customer, link depends on email type (see below)

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