Available webhook types

Webhook This document describes the various webhook types available for interaction with external systems. Webhooks are triggered by specific events in the queue system, and each webhook type corresponds to different actions or changes within the system.

Webhook Types

Each webhook type is contained in “type” the type field in of the payload sent out to the destination URL. The receiving endpoint has to must appropriately handle the payload that is coming in incoming POST request accordinglypayload.

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Webhook Type	Description
positionCreated	Triggered when a walk-in or manual ticket is created.
bookingConfirmation

...

	Triggered when a customer creates a new booking.
bookingActivated	Triggered when a booking is activated (i.e., the timeslot

...

positionRemoved - Staff rejected a ticket

...

becomes active).
bookingUpdated	Triggered when a booking is updated (e.g., rescheduled).
positionRemoved	Triggered when staff reject a ticket.
positionRetry	Triggered when staff call retry on a ticket.
positionCalled

...

	Triggered when staff call a position.
positionFulfilled

...

positionCompleted - Staff checked-out position

...

positionCancelled - Customer cancelled position

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positionCancelledByStaff - Staff cancelled upcoming booking

...

feedbackReceived - Customer updated feedback on ticket

Webhook payload

...

	Triggered when staff check in a position.
positionCompleted	Triggered when staff check out a position.
positionCancelled	Triggered when a customer cancels a position.
positionCancelledByStaff	Triggered when staff cancel an upcoming booking.
feedbackReceived	Triggered when a customer updates feedback on a ticket.

Webhook Payload

Webhook payloads are sent in a POST request. The request supports headers configuration, for example for auth which can be used for authentication purposes.

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Field	Type	Description
message	string	Present for some

...

webhook types

...

; communicates a message to the customer associated with

...

the event.

data

...

object

Contains detailed information about the event.

Data Fields

Field	Type	Description
position	object	Represents the current state of the ticket or booking

...

(Position model).

type

...

organization - name of organization that this queue event corresponds to

Example payloads

Position created webhook

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	string	Type of the webhook, corresponding to the actions listed above.
organization	string	Name of the organization to which the queue event corresponds.

Position created webhook

Code Block

{
  "message": null,
  "data": {
    "position": {
      "status": "pending",
      "priority": 0,
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "label": "A2",
      "locale": "en",
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "notification": {
        "type": "phoneNumber",
        "settings": {
          "from": "",
          "to": "+460000",
          "recipient": ""
        }
      },
      "id": "4f288ab1-72c9-402a-95b3-296766336b68",
      "type": "anonymous",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "createdAt": "2021-01-21T14:05:17.527Z"
    }
  },
  "type": "positionCreated",
  "organization": "ombori"
}

Booking created webhook

Code Block

{
  "message": "Your booking for 2021-01-21 15:10 is now confirmed. Ticket: https://qr.run/Pt5vJ05h",
  "data": {
    "position": {
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "type": "booking",
      "priority": 100,
      "createdAt": "2021-01-21T14:07:21.598Z",
      "locale": "en",
      "registrationData": {
          "statusphone": { value: "pending+48888888888" },
      "priority": 0,},
      "notification": {
        "type": "phoneNumber",
        "locationsettings": {
          "locationNamefrom": "Ombori Stress Test 1",
      },       "labelto": "A2+460000",
          "localerecipient": "en",
        }
"registrationData":  {    },
      "phonenumberOfPeople": {1,
value: "+48888888888" },    "booking": {
 },       "start"notification": {: "2021-01-21T14:10:00.000Z",
        "typeend": "phoneNumber2021-01-21T14:15:00.000Z",
        "settingsvirtualAppointment": {
          "fromisEnabled": "",false
        }
 "to": "+460000",    },
      "recipientstatus": ""
        }
      }draft",
      "idlabel": "4f288ab1-72c9-402a-95b3-296766336b68",
      "typeid": "anonymous255c8a1d-b8b6-4fb4-b6d6-4a5416203e1b",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "createdAtbookingReminderAt": "2021-01-21T14:05:17.527Z"null
    }
  },
  "type": "positionCreatedbookingConfirmation",
  "organization": "ombori"
}

Booking

...

activated webhook

Code Block

{
  "message": "Your booking for 2021-01-21 15:10 is now confirmedposition: B1. Please come within 15 minutes to avoid cancellation of your appointment. Ticket: https://qr.run/Pt5vJ05h1WPccolK",
  "data": {
    "position": {
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "type": "booking",
      "priority": 100,
      "createdAt": "2021-01-21T14:0708:2144.598Z038Z",
      "locale": "en",
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "notification": {
        "type": "phoneNumber",
        "settings": {
          "from": "",
          "to": "+460000",
          "recipient": ""
        }
      },
      "numberOfPeople": 1,
      "booking": {
        "start": "2021-01-21T14:10:00.000Z00Z",
        "end": "2021-01-21T14:15:00.000Z00Z",
        "virtualAppointment": {
          "isEnabled": false
        }
      },
      "status": "draftpending",
      "label": "B1",
      "id": "255c8a1d-b8b6-4fb4-b6d6-4a5416203e1b65e8eb52-7bba-4393-9a59-0b29c9251959",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "bookingReminderAt": null,
      "fulfilledAt": "2021-01-21T14:10:00.479Z",
      "queueleaveReminderAt": "b23bea4f-8e8a-4da6-b413-04454f8428aa"null,
      "bookingReminderAtleaveAt": null
    }
  },
  "type": "bookingConfirmationbookingActivated",
  "organization": "ombori"
}

Booking activated webhook

Code Block
{ "message": "Your position: B1. Please come within 15 minutes to avoid cancellation of your appointment. Ticket: https://qr.run/1WPccolK",ombori" }

Booking updated webhook

Code Block

{
  "data": {
    "position": {
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "type": "booking",
      "priority": 100,
      "createdAt": "2021-01-21T14:08:44.038Z",
      "locale": "en",
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "notification": {
        "type": "phoneNumber",
        "settings": {
          "from": "",
          "to": "",
          "recipient": ""
        }
      },
      "numberOfPeople": 1,
      "booking": {
        "start": "2021-01-21T14:10:00Z",
        "end": "2021-01-21T14:15:00Z",
        "virtualAppointment": {
          "isEnabled": false
        }
      },
      "status": "pending",
      "label": "B1",
      "id": "65e8eb52-7bba-4393-9a59-0b29c9251959",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "bookingReminderAt": null,
      "fulfilledAt": "2021-01-21T14:10:00.479Z",
      "leaveReminderAt": null,
      "leaveAt": null
    }
  },
  "type": "bookingActivatedbookingUpdated",
  "organization": "ombori"
}

...

Code Block

{
  "message": "Position A7 was cancelled. Visit https://qr.run/1FfHJUrk if you would like to request a new position.",
  "data": {
    "position": {
      "id": "b573b730-ab6e-4314-8c8f-1ad654aeb169",
      "status": "rejected",
      "priority": 0,
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "label": "A7",
      "locale": "en",
      "type": "anonymous",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "createdAt": "2021-01-21T14:11:52.436Z",
      "createdAtrejectedAt": "2021-01-21T1421T15:1105:5217.436Z527Z",
      "servedBy": {},
      "station": null
    }
  },
  "type": "positionRemoved",
  "organization": "ombori"
}

...

Code Block

{
  "message": "We called your ticket, but did not find you. We will try again in few minutes. Please approach the entrance.",
  "data": {
    "position": {
      "id": "efe8bc5d-4afc-431b-bad6-321707b08447",
      "status": "pending",
      "priority": 0,
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "label": "A4",
      "locale": "en",
      "notification": {
        "type": "applePass",
        "settings": {
          "passTypeIdentifier": "pass.com.ombori.queueservice",
          "devices": []
        }
      },
      "type": "anonymous",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "createdAt": "2021-01-21T14:06:01.994Z",
      "calledAt": "2021-01-21T14:15:17.527Z",
      "servedBy": {},
      "retryCount": 1
    }
  },
  "type": "positionRetry",
  "organization": "ombori"
}

...

Code Block

{
  "message": "It is your turn now.",
  "data": {
    "position": {
      "status": "notified",
      "priority": 0,
      "location": {
        "locationName": "Ombori Stress Test 1"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "label": "A4",
      "locale": "en",
      "notification": {
        "type": "applePass",
        "settings": {
          "passTypeIdentifier": "pass.com.ombori.queueservice",
          "devices": []
        }
      },
      "id": "efe8bc5d-4afc-431b-bad6-321707b08447",
      "type": "anonymous",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "createdAt": "2021-01-21T14:06:01.994Z",
      "createdAtcalledAt": "2021-01-21T14:0607:01.994Z",      
      "servedBy": {},
      "station": null
    }
  },
  "type": "positionCalled",
  "organization": "ombori"
}

...

Code Block

{
  "message": null,
  "data": {
    "position": {
      "id": "efe8bc5d-4afc-431b-bad6-321707b08447",
      "status": "fulfilled",
      "priority": 0,
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "label": "A4",
      "locale": "en",
      "notification": {
        "type": "applePass",
        "settings": {
          "passTypeIdentifier": "pass.com.ombori.queueservice",
          "devices": []
        }
      },
      "type": "anonymous",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "createdAt": "2021-01-21T14:06:01.994Z",
      "servedBy": {},
      "retryCount": 1,
      "station": null,
      "calledAt": "2021-01-21T14:06:01.994Z",
      "fulfilledAt": "2021-01-21T14:07:07:07.074Z.074Z",
      "completedAt": "2021-01-21T15:06:01.994Z",      
      "leaveReminderAt": null,
      "leaveAt": null
    }
  },
  "type": "positionFulfilled",
  "organization": "ombori"
}

...

Code Block

{
  "message": null,
  "data": {
    "position": {
      "id": "d144003e-14bb-4d17-b67d-f501c066f563",
      "status": "completed",
      "priority": 0,
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "label": "A6",
      "locale": "en",
      "type": "anonymous",
      "queue": "b23bea4f-8e8a-4da6-b413-04454f8428aa",
      "createdAt": "2021-01-21T14:11:15.694Z",
      "servedBy": {},
      "station": null,
      "fulfilledAt": "2021-01-21T14:11:21.276Z",
      "calledAt": "2021-01-21T14:25:01.994Z",
      "completedAt": "2021-01-21T15:06:01.994Z",            
      "leaveReminderAt": null,
      "leaveAt": null
    }
  },
  "type": "positionCompleted",
  "organization": "ombori"
}

...

Code Block

{
  "message": null,
  "data": {
    "position": {
      "id": "cce2ae86-1f5c-4dd4-b040-0b606a850f62",
      "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "type": "booking",
      "priority": 100,
      "createdAt": "2021-01-11T14:48:24.479Z",
      "rejectedAt": "2021-01-21T15:06:01.994Z",
      "locale": "en",
      "notification": {
        "type": "phoneNumber",
        "settings": {
          "from": "",
          "to": "+4600000000",
          "recipient": ""
        }
      },
      "numberOfPeople": 1,
      "booking": {
        "start": "2021-01-13T05:30:00Z",
        "end": "2021-01-13T06:00:00Z"
      },
      "status": "rejected",
      "label": "",
      "queue": "dd31dda9-5ec0-46c6-a75b-71cb1f66a48d",
      "QRCodeCheckInPositionId": "{\"type\":\"check-in-position\",\"positionId\":\"cce2ae86-1f5c-4dd4-b040-0b606a850f62\"}",
      "bookingReminderAt": "2021-01-13T05:00:00Z"
    }
  },
  "type": "positionCancelled",
  "organization": "ombori"
}

...

Code Block

{
  "message": null,
  "data": {
    "position": {
      "id": "cce2ae86-1f5c-4dd4-b040-0b606a850f62",
      "location": {{
        "locationName": "Ombori Stress Test 1",
        "locationNameorganizationTitle": "Ombori Stress Test 1Title"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "type": "booking",
      "priority": 100,
      "createdAt": "2021-01-11T14:48:24.479Z",
      "rejectedAt": "2021-01-21T15:06:01.994Z",
      "locale": "en",
      "notification": {
        "type": "phoneNumber",
        "settings": {
          "from": "",
          "to": "+4600000000",
          "recipient": ""
        }
      },
      "numberOfPeople": 1,
      "booking": {
        "start": "2021-01-13T05:30:00Z",
        "end": "2021-01-13T06:00:00Z"
      },
      "status": "rejected",
      "label": "",
      "queue": "dd31dda9-5ec0-46c6-a75b-71cb1f66a48d",
      "QRCodeCheckInPositionId": "{\"type\":\"check-in-position\",\"positionId\":\"cce2ae86-1f5c-4dd4-b040-0b606a850f62\"}",
      "bookingReminderAt": "2021-01-13T05:00:00Z"
    }
  },
  "type": "positionCancelledByStaff",
  "organization": "ombori"
}

...

Code Block

{
  "data": {
    "position": {
      "id": "788ab8bd-1590-4bfb-8569-7a4920a3d679",
      "status": "completed",
      "priority": 0,
       "location": {
        "locationName": "Ombori Stress Test 1",
        "organizationTitle": "Ombori Title"
      },
      "registrationData": {
          "phone": { value: "+48888888888" },
      },
      "label": "A2",
      "locale": "en",
      "type": "booking",
      "queue": "dd31dda9-5ec0-46c6-a75b-71cb1f66a48d",
      "createdAt": "2020-12-14T12:16:20.308Z",
      "extraStatus": "goToEntrance",
      "QRCodeCheckInPositionId": "{\"type\":\"check-in-position\",\"positionId\":\"788ab8bd-1590-4bfb-8569-7a4920a3d679\"}",
      "station": {
        "id": "259a8de4-f5ea-42c4-a9af-e272a42f1b6f",
        "label": "C2"
      },
      "notification": {
        "type": "phoneNumber",
        "settings": {
          "from": "",
          "to": "+4600000000"
        }
      },
      "numberOfPeople": 1,
      "booking": {
        "start": "2020-12-14T12:30:00Z",
        "end": "2020-12-14T13:00:00Z"
      },
      "fulfilledAt": "2020-12-14T12:16:26.473Z",
      "calledAt": "2021-01-14T12:06:01.994Z",
      "leaveReminderAt": null,
      "leaveAt": null,
      "feedback": {
        "rating": 4,
        "message": "Lorem ipsum"
      }
    }
  },
  "type": "feedbackReceived",
  "organization": "ombori"
}

...

Versions Compared

Old Version 7

New Version Current

Key

Available webhook types

Webhook Types

Webhook payload

Webhook Payload

Data Fields

Example payloads

Position created webhook

Position created webhook

Booking created webhook

Booking

activated webhook

Booking activated webhook

Booking updated webhook

Page Comparison

Versions Compared

Old Version 7

New Version Current

Key

Available webhook types

Webhook Types

Webhook payload

Webhook Payload

Data Fields

Example payloads

Position created webhook

Position created webhook

Booking created webhook

Booking

activated webhook

Booking activated webhook

Booking updated webhook