Position is one of the base type which we are using in Queue system. It includes dates, labels, language and more information that can be used. General (or walk in or A-type) tickets are first level of implementation, Bookings using the same interface but also have bookings property in body.

Schema:

• id - internal ticket identifier

• location - queue display name (store, department and others info)

• type - ticket type, possible values: anonymous (walk-in ticket), booking (pre-booking), manual (tickets issued by staff)

• priority - internal value

• locale - customer preferred language (en, ar, sv)

• registrationData - an array of captured information during registration process.

  • name - value specified in Console. Will be used for analytics

  • value - value of the input or selectable field

  • label - label presented to the customer so customer can understand what is it

  • type - type of the field. Might be

    • TEXTAREA = 'textarea', INPUT = 'input', CHECKBOX = 'checkbox', RADIO = 'radio', PHONE = 'phone', EMAIL = 'email', CATEGORY = 'category',

  • placeholder - optional, for input will be used as a text for placeholder

  • validationRules -

    • required

    • regexp - used for customer verifion of the value. Mostly appliable for inputs

    • phone - if it’s phone type, phone rule validations will be used

    • email - if it’s email type, email rule validations will be used

• notification - customer contact information

  • type - type of notifications that customer subscribed to (phoneNumber or email)

  • settings.from - not relevant/internal use

  • settings.to - customer phone number. Optional, won’t be presented if native notifications are enabled.

  • settings?.recipient - customer email (in case of email or phone notifications)

  • status -

    • 'notifiedToApproach' - ticket is called to enter the location

    • 'notifiedToLeaveSoon' - we sent sms with “It is your turn to leave soon” content

    • ‘notifiedToLeave' - we sent a message with “It’s time to leave“ content

    • 'remindedAboutBooking' - used for curbside pickup only. A reminder for curbisde appointment

    • 'notifiedAboutBooking' - used for curbside pickup only. We sent at appointment time

    • 'notifiedToReschedule' - used for curbside pickup only. Send sms if timeslot for pickup is missed.

• booking

  • start - timeslot start in case of bookings, local timezone

  • end - timeslot end in case of bookings, local timezone

  • appointment

    1. displayName - display name for the manager like "Alexey Khorev"

    2. eventId - id in outlook calendar for the event

    3. managerEmail - email for the manager

    4. managerId - id from AD database

  • virtualAppointment - keep information if it’s a virtual appointment or not. Optional

    • isEnabled - shows if it’s a virtual appointment or not (true \ false). In case of false all other fields in virtualAppointment are omitted.

    • eventId - event id specified in MS Graph api. Default user for the organisation is associated with this event.

    • url - link to ms teams call for joining

    • managerId - manager id from AD

    • managerEmail - manager email (if not specified, default manager for organisation will be used)

• servedBy - info about the person who actually served the ticket. The point of truth in case of differences

  • id - id from Ombori database

  • email - person’s email, should be used for third parties for identification. Should be used as an identifier for third parties

  • firstName - name for the person, could be omitted

  • lastName - person’s lastName, could be omitted

  • displayName - full name for the person, could be omitted

• status - ticket status, possible values: draft (pre-booking created but not active), pending (ticket is inside queue), notified (ticket called out by staff), fulfilled (ticket checked in by the staff), completed (ticket has been served), rejected (ticket was cancelled either by customer or staff)

• extraStatus:

  • goToEntrance - ticket should approach the entrance (“yellow state” on the screen for ticket)

  • rejectedByCustomer - is used for understanding if ticket was rejected by customer or not

• station information

  • id - internal id

  • label - label which is shown for customers and in admin

• label - assigned ticket number (A1, B2 and such)

• category - present information about selected category

  • id

  • title - how customer sees it

  • labelPrefix - what is the prefix used for this category (and for this ticket accordingly)

  • color - with which color ticket was marked in the Console

• queue - queue identifier, can be used to correlate data

• createdAt - ticket creation time, ISO string

• fulfilledAt - time when customer checked-in datetime, ISO string

• calledAt - customer called next (by pressing call next of selecting the ticket from the list of pending tickets), ISO string

• completedAt - time when ticket was moved to completed state (after ticket was fulfilled, the terminate state), ISO string

• rejectedAt - time when ticket was rejected, ISO string

• bookingReminderAt - if configured, when the booking reminder will be sent to customer, ISO string

• activatedAt - time when ticket was activated (order pickup, the terminate state), ISO string

• fulfilledBy - who actually checked the ticket in

• servedById - who actually served the ticket (id in Active Directory database on in Ombori database, depends on setup)

• QRCodeCheckInPositionId - value of the QR code to render to allow check-in by the staff
  

Example:

  {
    "id": "_id_",
    "location": null,
    "type": "booking",
    "priority": 100,
    "locale": "en",
    "notification": {
        "type": "phoneNumber",
        "settings": {
            "from": "",
            "to": "+phoneNumber",
            "recipient": "test@email.com"
        },
    },
    "registrationData": {
      "phone": { value: "+48888888888" },
    },
    "booking": {
        "start": "yyyy-MM-dd HH:mm", // with respect to timezone
        "end": "yyyy-MM-dd HH:mm", // with respect to timezone
        "appointment": {
          displayName: "Alexey Khorev"
          eventId: "****"
          managerEmail: "manager@ombori.com"
          managerId: "f31c6a56-........"
        },
        "virtualAppointment": {
          eventId: "AAMkADExYWZmYjI4LTMxMjIt......="
          isEnabled: true
          managerEmail: "virtual-booking@some-domen.com"
          managerId: "9cd376b6-......."
          url: "https://teams.microsoft.com/l/meetup-join/19....."
        }
    },
    "servedBy": {
      id: "fc13d10c-.......",
      email: "manager@ombori.com",
      firstName: "",
      lastName: ""
    },
    "station": {
      "id": "1234_id",
      "label": "A"
    },
    "status": "draft",
    "label": "", // label will generated when time comes
    "queue": "_queue_id_",
    "createdAt": "2020-05-26T08:47:37.1700000Z",
    "calledAt": "2020-05-26T15:30:37.1700000Z",
    "fulfilledAt": "2020-05-26T17:15:59.6100000Z",
    "completedAt": "2020-05-26T17:16:59.6100000Z",
    "bookingReminderAt": null,
    "QRCodeCheckInPositionId": "{"type":"check-in-position","positionId":"ce4a66df-51ff-47af-bf5e-4e26f82d266b"}"
  }