Email templates (Sendgrid)

Here you can find list of “skeletons” for email templates customization. Primaly we’re using Sendgrid, but examples below are valid for others systems.

Data format:

• actionLink – link to present to customer, link depends on email type (see below)

• type – to determine appropriate content in the dynamic template, one of values:

  • bookingConfirmation – Customer created booking

  • bookingReminder – Booking reminder for customer

  • bookingActivated – Booking is activate and is a queue ticket now

  • positionCancelled – staff removed future booking created by the customer

  • positionCalled – Position called by staff

  • positionRetry – staff pressed ‘Retry’ because customer did not show up

  • positionReject – staff pressed ‘Reject’ to remove ticket

• position – ticket information, including dates, labels, language and more information that can be should be used in the template

Example of data:

{
    "id": "_id_",
    "location": null,
    "type": "booking",
    "priority": 100,
    "notification": {
        "type": "phoneNumber",
        "settings": {
            "from": "",
            "to": "+phoneNumber"
        },
    },
    "booking": {
        "start": "yyyy-MM-dd HH:mm", // with respect to timezone
        "end": "yyyy-MM-dd HH:mm" // with respect to timezone
    },
    "status": "draft",
    "label": "", // label will generated when time comes
    "queue": "_queue_id_",
    "createdAt": "2020-05-26T08:47:37.1700000Z",
    "fulfilledAt": "2020-05-26T17:15:59.6100000Z",
    "bookingReminderAt": null
}