Log in to your company account at https://console.omborigrid.com/
Click on the name of the queue you’d like to edit
The sidebar menu contains links and QR code images for important items related to the Queue app.
Sidebar menu
Queue manager - send this link to staff members who manage to queue
Download Ticket QR code - you can put this QR code on a poster or digital signage, it allows your visitors to join the queue
Add the queues timezone where it is installed
Add Queue title
External identifier: ?
Enable serving time in queue managers, an extra field to check in and check out the ticket. Creates data for serving time.
Logo URL: Enable your own logo on the ticket.
Add brand guidelines with CSS: Enable your design on ticket UI
Login method
Choose pin code or emails to your users. If you use the email method, add all email addresses that should have permission to the queue in the field.
Settings for ticket UI
Enable registration will reveal the Registration flow, allowing you to collect user information before continuing with the ticket creation for the user.
After choosing what type of field you want to add to the registration flow, press the plus button.
In the input field, you enable the information you want to register
Need more info
Name: ?
Label: ?
Placeholder: ?
Value: ?
Validation rules:?
Add field - if you want to add more than one registration flow press the plus button.
To use printed tickets in addition to the mobile-only solution.
This lets the staff manager use the camera on their personal device to check people in, by scanning a QR code on the visitor’s phone ticket or printed ticket. If you have a steady flow of people coming in, you can use this feature to speed up the process.
Enable cancellation
Automatic Check out ticket
Notify someone waiting that it will soon be their turn to approach the entrance, based on the number of tickets in front of them in the queue. For example, if only one person is in front of you, you will be called to approach the entrance.
Set a limit on how many people can register on a single ticket.
You can set a custom prefix label for general (walk-in) tickets. By default, these tickets get the A prefix (eg. ticket number “A23”).
You can set a custom prefix label for manually issued tickets. By default, these tickets get the M prefix.
Enabling stations means that one queue can hold multiple endpoints, for instance, multiple cash registers in a single store.
You can add a custom notice to your tickets, like safety instructions.
Categories
Enable the categories to registration flow for the customer information.
Need more information
Notifications
Enable native notifications on Android using web push notifications
Enable native notifications on iOS devices using Apple Wallet
Notify via SMS. If no phone number is
provided, you should disable this option.
Code – set the keyword that will be used to create an SMS ticket.
Phone number of the SMS gateway.
Set the default phone number country.
Allowed phone number countries: in case you want to restrict some phone numbers. Used for some specific cases, you don’t need to update this if Ombori provides the phone number for you
In addition to text messages and web push notifications, you can also send updates to visitors via e-mail.
Set the email “from” address for email notifications
Leave after minutes – if set will notify customers that they should leave the store. We’ll send the message in X minutes after the ticket was created. Won’t notify if not specified.
Leave reminder notification after minutes – if set will notify customers in advance that they need to leave soon. Will send the message in X minutes after the ticket was created. Won’t notify if not specified.
Staff notification
Enable email notifications to staff: add all email addresses that should get a notification. (Email addresses need to be added under Admin → Users)
When waiting time is higher than X seconds.
Amount of people in queue is more than X people
How often the emails are getting sent in minutes.
Sms Customization
Enable customization to the SMS notification to customers.
Digital Call - Bambuser
Enable integration to have Digital Call with our Partner Bambuser.
