If a customer does not have a phone, or needs help joining the queue, a team member can manually create a ticket for them.
If the customer has a phone, enter their phone number to create a normal ticket, that the customer will receive via text message. Note: this option is currently not functional. While we’re resolving the issue, using this option means that the visitor won’t receive a text message with their ticket, but you can still create a ticket and manage it from within the queue manager (check the visitor in), and use occupancy controls to manually account for multiple people under a single ticket.
Depending on the situation a team member can choose the priority of the ticket they are creating:
Normal – join the back of the queue
High – let the customer in the store as soon as possible.
