Integration Options

Owned by Former user (Deleted)
Last updated: May 14, 2024 by Kamil Placzek
2 min read

This document outlines common integration strategies using our platform's capabilities, particularly focusing on webhooks and APIs. These integrations enable seamless connections with customer relationship management systems, customized booking interfaces, and mobile applications, enhancing both operational efficiency and user experience.

CRM Integration Using Webhooks

  • Purpose: Our service sends information about tickets and bookings via webhooks to another web service, which then integrates this data into CRM customer activities.

  • Benefits: This allows capturing detailed information about customer visits or feedback and associating it with existing CRM profiles. Data received from webhooks can be utilized extensively for various purposes.

Building a Custom Booking UI

  • Purpose: Utilize our exposed APIs to create a custom booking interface for customers, potentially including a payment gateway.

  • Benefits: This approach allows organizations to maintain all benefits of the Grid Platform, including analytics, queue management, and digital signage, while offering a tailored booking experience.

Mobile App Integration

  • Web-based UI Embedding: Embed our web-based booking UI directly into a mobile app.

  • Native UI with APIs: Develop a custom UI for the customer journey using our APIs, providing a native app experience.

  • Notification Integration: Create positions/bookings associated with push notification identifiers. Use webhooks to capture status updates on tickets or bookings and send native mobile app notifications instead of traditional SMS or email.

Custom Domain/URL Branding

  • We can set a custom domain/base URL for booking and ticket pages to further brand the service, ensuring customers feel comfortable and maintain brand consistency by staying within a familiar domain name.

These integration ideas demonstrate the versatility of our platform, offering multiple pathways to enhance customer interaction and backend processes through smart, scalable solutions.