Digital call - Bambuser

To make a test digital call from a test queue:

http://localhost:3000/khorev/digital-call?queueId=123456 pattern, where queueId is external identifier (externalId) for the queue.

 

  1. Enable or disable digital call

  2. Agent base url - received from Bambuser (a page to open a call for agents)

  3. Api token - token received from Bambuser to make API calls

  4. Customer url template - Url which redirects customer to call page

  5. Routing timeout - optional parameter, which determines interval time for searching next available agents

  6. Digital call queue type - Default or Global - for single queue/store it should be Default. When we have a queue responsible for calling multiple queues/stores, we should select Global

  7. Global queue ID - when it’s Default digital call queue type, and you want to have your queue connected to global digital call queue, then you should type id of global queue here.

 

Related content