Digital call - Bambuser

Owned by Former user (Deleted)
Last updated: Aug 09, 2022 by Former user (Deleted)
1 min read

To make a test digital call from a test queue:

http://localhost:3000/khorev/digital-call?queueId=123456 pattern, where queueId is external identifier (externalId) for the queue.

 

  1. Enable or disable digital call

  2. Agent base url - received from Bambuser (a page to open a call for agents)

  3. Api token - token received from Bambuser to make API calls

  4. Customer url template - Url which redirects customer to call page

  5. Routing timeout - optional parameter, which determines interval time for searching next available agents

  6. Digital call queue type - Default or Global - for single queue/store it should be Default. When we have a queue responsible for calling multiple queues/stores, we should select Global

  7. Global queue ID - when it’s Default digital call queue type, and you want to have your queue connected to global digital call queue, then you should type id of global queue here.