Omni Visit Customer Journey

Owned by Former user (Deleted)
May 08, 2022
1 min read

To join a queue a ticket must be created. Either by:

  1. Scanning the QR code: on a poster or digital signage (Device Tickets) or

  2. Manually texting: The Queue ID to the phone number on the poster in front of the store (SMS Tickets).

No matter how a ticket is created – Device or SMS style ticket – the ticket is the same. The difference is how it is viewed and how we send communications.

The queue is joined in the same way and at the same place.