Omni Visit Customer Journey

To join a queue a ticket must be created. Either by:

1. Scanning the QR code: on a poster or digital signage (Device Tickets) or

2. Manually texting: The Queue ID to the phone number on the poster in front of the store (SMS Tickets).

No matter how a ticket is created – Device or SMS style ticket – the ticket is the same. The difference is how it is viewed and how we send communications.

The queue is joined in the same way and at the same place.

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